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RETURN POLICY sale items

ALL SALE ITEMS ARE FINAL SALE and therefore not eligible for return, exchange, or store credit. Please use our sizing guide to determine the best fit, as sale items cannot be returned.

RETURN POLICY full price items

• If you are not entirely satisfied with your purchase, we apply a 14 days right of return policy. Please ship unwanted items back within 7-10 days so that we can have it back in the store by 14 days.
• Returned items must be unused and unwashed in original packaging.
• Original sales receipts must be attached with all returns.
• Unfortunately we cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package.
• Once the goods are received back at our warehouse the refund will be issued.
• You will not be reimbursed for the shipping charge.
• The goods must be returned to the below address:

Organic zoo ltd

Unit B1 Hollingbury Enterprise Estate

Crowhurst Road

Brighton, BN1 8AF

EXCHANGE POLICY

• If you would like a different size or colour, please return your original purchase and place a new order online.

If you have any questions regarding our return policy, please email us at info@organiczoo.co.uk

Baby clothing general size chart:

NB: hight up to 62cm.

0-3 months: height up to 68cm.

3-6 months: height up to 74cm.

6-12 months: height up to 80cm.

1-2 years: height up to 92cm.

2-3 years: height up to 98cm.

3-4 years: height up to 104cm.

Bodysuit:

NB:

Length: 34cm, width: 19.5cm, sleeve ( measured from neck to cuff ): 26cm

0-3 months:

length: 36cm, width: 21cm, sleeve ( measured from neck to cuff ): 27cm

3-6 months:

length: 38.5cm, width: 22.5cm, sleeve ( measured from neck to cuff ): 29 cm

6-12 months:

length: 42.5cm, width: 26cm, sleeve ( measured from neck to cuff ): 31cm

12-18 months: 

length: 43.5cm, width: 27cm, sleeve ( measured from neck to cuff ): 32.5cm

Playsuit:

0-3 months:

length: 51.5cm, width: 22.5cm, sleeve ( measured from neck to   cuff):27cm

3-6 months:

length: 54.5cm, width: 23.5cm, sleeve ( measured from neck to cuff): 29cm

6-12 months:

length: 63cm, width: 26cm, sleeve ( measured from neck to cuff): 32cm

12-18 months:

length: 64.5cm, width: 27cm, sleeve ( measured from neck to cuff): 33cm

Footed Sleepsuit:

NB:

Length: 39cm, width: 19cm, sleeve ( measured from neck to cuff ): 25cm

0-3 months:

length: 44cm, width: 22cm, sleeve ( measured from neck to cuff ): 28cm

3-6 months:

length: 48cm, width: 23cm, sleeve ( measured from neck to cuff ): 30 cm

6-12 months:

length: 57cm, width: 26.5cm, sleeve ( measured from neck to cuff ): 32cm

Salopettes:

NB: Length: 39cm, width: 20.5cm

0-3 months: length: 42cm, width: 23.5cm

3-6 months: length: 46cm, width: 24.5cm

6-12 months: length: 53cm, width: 27.5cm

Kids Sweatshirts:

3-6 months:

length: 28.5cm, width: 29cm, sleeve ( measured from neck to cuff ): 26cm

6-12 months:

length: 31cm, width: 31cm, sleeve ( measured from neck to cuff ): 28.5cm

1-2yrs:

length: 35cm, width: 33.5cm, sleeve ( measured from neck to cuff ): 32.5cm

2-3yrs:

length: 37.5cm, width: 36cm, sleeve ( measured from neck to cuff ): 35.5cm

3-4yrs:

length: 41cm, width: 38cm, sleeve ( measured from neck to cuff ): 39.5cm

Kids Sweatpants:

3-6 months:

length: 37.5cm, waist: 19.5cm

6-12 months:

length: 39cm, waist: 20cm

1-2yrs:

length: 43.5cm, waist: 22cm

2-3yrs:

length: 48.5cm, waist: 23cm

3-4yrs:

length: 53.5 cm, waist: 23cm

Kids Dungarees:

1-2yrs:

length: 70cm, width: 34cm

2-3yrs:

length: 73cm, width: 34cm

3-4yrs:

length: 76cm, width: 34cm

Kids Double Layer Suit with Hood:

3-6 months:

length: 59cm, width: 36.5cm

6-12 months:

length: 62cm, width: 38cm

1-2yrs:

length: 67cm, width: 39.5cm

Kids Jersey:

0-3 months:

length: 28cm, width: 25cm, sleeve ( measured from neck to cuff ): 27cm

3-6 months:

length: 29.5cm, width: 26cm, sleeve ( measured from neck to cuff ): 30cm

6-12 months:

length: 32cm, width: 30cm, sleeve ( measured from neck to cuff ): 33cm

1-2yrs:

length: 37cm, width: 30cm, sleeve ( measured from neck to cuff ): 36cm

2-3yrs:

length: 40cm, width: 32cm, sleeve ( measured from neck to cuff ): 40.5cm

Wrap Over Bodysuit:

0-3 months: length: 37.5cm, width: 19cm, sleeve ( measured from neck to cuff ): 26cm

3-6 months: length: 40cm, width: 20cm, sleeve ( measured from neck to cuff ): 27cm

6-12 months: length: 44.5cm, width: 21cm, sleeve ( measured from neck to cuff ): 29cm

Bloomers:

0-3 months: length: 34cm, width: 20.5cm

3-6 months: length: 35cm, width: 22.5cm

6-12 months: length: 39cm, width: 24.5cm 

1-2yrs: length: 43cm, width: 24.5cm 

T-Shirt:

0-6 months: length: 27cm, width: 24cm

6-12 months: length: 32cm, width: 27cm

1-2yrs: length: 37cm, width: 29cm

2-3yrs: length: 43cm, width: 32cm

Leggings:

0-6 months: length: 33cm, waist: 17cm

6-12 months: length: 39cm, waist: 19cm

1-2yrs: length: 45cm, waist: 21cm

2-3yrs: length: 51cm, waist: 23cm

3-4yrs: length: 57cm, waist: 23.5cm

Shortie:

0-3 months: length: 16cm, waist: 17cm

3-6 months: length: 17cm, waist: 18cm

6-12 months: length: 17cm, waist: 19cm

Mama's long sleeve tops:

S/M - UK sizes 8/10

width measured under arms: 43.5cm

length measured in the back : 64.5cm

sleeve length ( measured from neck to cuff ): 70.5cm

M/L - UK sizes 12/14

width measured under arms: 49.5cm

length measured in the back : 67cm

sleeve length ( measured from neck to cuff ): 74cm 

Mama's t-shirt:

S/M - UK sizes 8/10

width measured under arms: 46cm

length measured in the back : 57cm

M/L - UK sizes 12/14

width measured under arms: 52cm

length measured in the back : 65cm

 

Babyshoes: