- If you are not entirely satisfied with your purchase, we apply a 14 days right of return policy.
- Returned items must be unused and unwashed in original packaging.
- Original sales receipts must be attached with all returns.
- Unfortunately we cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package.
- Once the goods are received back at our warehouse the refund will be issued.
- You will not be reimbursed for the shipping charge.
- In case of an order being refused by a receiver on delivery, organic zoo ltd reserved the right to deduct the cost of the return from the final refund.
- The goods must be returned to the below address:
Organic zoo ltd
Unit B1 Hollingbury Enterprise Estate
Brighton, BN1 8AF
- If you would like a different size or colour, please return your original purchase and place a new order online.
If you have any questions regarding our return policy, please email us at firstname.lastname@example.org