returns

RETURN POLICY 

• If you are not entirely satisfied with your purchase, we apply a 14 days right of return policy. 
• Returned items must be unused and unwashed in original packaging.
• Original sales receipts must be attached with all returns.
• Unfortunately we cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package.
• Once the goods are received back at our warehouse the refund will be issued.
• You will not be reimbursed for the shipping charge.
• In case of an order being refused by a receiver on delivery, organic zoo ltd reserved the right to deduct the cost of the return from the final refund. 
• The goods must be returned to the below address:

Organic zoo ltd

Unit B1 Hollingbury Enterprise Estate

Crowhurst Road

Brighton, BN1 8AF

EXCHANGE POLICY

• If you would like a different size or colour, please return your original purchase and place a new order online.

If you have any questions regarding our return policy, please email us at info@organiczoo.co.uk