WORLDWIDE
Fast Shipping & Easy Returns
We ship worldwide and offer very easy returns. Depending on where you are, you may also enjoy FREE shipping on orders of certain value- scroll down for details! As we love creating simpler and carefree experiences therefore our returns are fuss-free and our deliveries fast!
Order by 1pm GMT and we will dispatch your order the same day (Monday to Friday excluding national holidays), as our zooniverse weekends are for fun! If you have more questions about shipping, we can often help you out, just email us and we'll get right back to you.
International Returns United Kingdom ReturnsShipping Times
DPD Next Working Day Delivery is £4.95
Cut off time for same day despatch is 1pm GMT
FREE shipping for orders over £80
International express shipping (up to 3 working days) is $12 USD
FREE shipping for orders over $200 USD
International express shipping (up to 5 working days) is ¥ 2500
FREE shipping for orders over ¥40,000+
Standard shipping ( up to 10 working days) is €7*
Express shipping ( up to 3 working days) is €14*
FREE standard shipping for orders over €150-200+*
*value varies depending on the country **shipping fees might slightly vary if displayed in local currencies, due to exchange rates. Exact values available on check out page.
International express shipping (up to 3 working days) is $10 CAD
FREE shipping for orders over $200 CAD
International express shipping (up to 5 working days) is $20 AUD
FREE shipping for orders over $240 AUD
International express shipping (up to 5 working days) is $20 NZD
FREE shipping for orders over $260 NZD
International express shipping (up to 8 working days) is £13
FREE shipping for orders over £120
Further questions?
Being a parent might be challenging enough at times, so we pride ourselves on great customer service.
Browse our FAQs below for fast and clear answers to the most popular questions.
If you're still in doubt, don't hesitate and get in touch. We would love to hear from you!
Shipping & returns FAQs
To track your parcel, you can find the tracking information on your dispatch email. Unfortunately, we cannot deliver to PO Box or freight forwarding addresses.
For orders going to the European Union, Switzerland, Norway, Australia and New Zealand- all prices shown are inclusive of import duties and taxes. USA and Canada - duties are included in the prices. Taxes might occur and to be paid by customer.
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid)
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes
If you wish to update a UK order, please contact our team.
International orders cannot be changed or updated once they are placed.
If you'd like to add another item to your order, please place a new order for the item.
Please note the order cannot be updated once it has been dispatched.
You are able to cancel your order before it has despatch. If the processing of the order has began, we are unable to cancel the order
Shipping addresses cannot be changed for international orders. We will only ship to the shipping address entered when the order was originally placed.
If you wish to change the shipping address on UK order, please contact our team. Please note the address cannot be updated once the order has been dispatched.
Yes! We offer easy returns. Please start your return here.
If you are not entirely satisfied with your purchase, we apply a 14 days right of return policy
Returned items must be unused and unwashed in original packaging
Original sales receipts must be attached with all returns
Unfortunately, we cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package. ( UK returns)
If you are returning your order from the UK, you will be asked to cover the shipping charge for the return shipment
If you are returning an order from abroad, the return fee will be deducted from your final refund
The return fee for different countries are listed below:
Japan ¥2500, USA $15, EU €15, Australia $26, New Zealand $28, Canada $22, Norway kr 180, Switzerland CHF15, Rest of the world £20
Once the goods are received back at our warehouse the refund will be issued
You will not be reimbursed for the shipping charge
In case of an order being refused by a receiver on delivery, organic zoo ltd reserved the right to deduct the cost of the return from the final refund
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method. For international orders the refund will be processed by Global E, our international sales facilitation and fulfilment partner
Please note that the refund can take up to 10 working days from logging the return
We're here to help
If you cannot find the answer you're looking for, we'd be happy to help. Contact us and we'll get right back to you.